Cancellation & Refund Policy

Last updated: 31-08-2026

ScaleUp sells an instant digital service: the moment your payment clears, your listing goes live at the rank you claimed. Because the service is delivered immediately, our refund policy is narrower than a typical goods purchase — set out in full below.

1. Successful claims are final

Once a rank is claimed and your listing goes live, that purchase is final. We don't offer refunds for being later outbid — the visibility you paid for was delivered for as long as you held the position, which is the service you paid for.

2. When a refund does apply

• Duplicate charge — you were charged more than once for the same claim due to a technical error.
• Payment succeeded but the listing never went live — you were charged, but a technical failure on our end meant your listing was never published.
• Unauthorised transaction — you did not make or authorise the payment.

To request a refund for any of these reasons, contact us within 7 days of the transaction via the Contact page, with your payment reference and a description of the issue.

3. How refunds are processed

Approved refunds are issued to the original payment method through our payment gateway. Processing typically takes 5–7 business days to reflect, depending on your bank or card issuer — this timeline is set by the banking system, not by ScaleUp.

4. Listings we remove

If we remove your listing for breaking the Rules — for example, unlawful or misleading content — no refund is issued for the remaining time the listing would otherwise have stayed up.

5. Contact for disputes

If you believe you were charged in error, reach out before raising a chargeback with your bank — most issues can be resolved faster directly. See Contact for details.